I learned recently that in elevators in the US built after the early nineteen nineties, the door-close buttons do not work. They are there as a placebo, to give people a sense of control. What’s more, they are not the only placebos in our lives.
The head of the National Elevator Industry, Karen Penafiel, confirmed to The New York Times in a recent article that functional close-door buttons have been phased out since the passage of the Americans With Disabilities Act in 1990 (Door open buttons still work). Federal law requires that the doors stay open long enough for those with crutches or a wheelchair to get in the elevator.
“The riding public would not be able to make those doors close any faster,” Penafiel told The Times.
And the newspaper notes this is not the only example of placebos “that promote an illusion of control but that in reality do not work.”
Signs may tell pedestrians to push a button and wait for the walk signal, but The Times reports that most of those buttons were deactivated more than a decade ago as computer-controlled traffic signals became more popular.
Additionally, some workplaces have installed “dummy thermostats,” according to The Times, and that has cut down on complaints about the temperature in the office.
So why does placebo technology exist? It all comes down to mental health, one local expert says.
“Perceived control is very important,” Harvard University psychology professor Ellen Langer tells The Times. “It diminishes stress and promotes well being.”
I wonder how many other placebos exist that I am unaware of.
I have long felt that the only people who use the door-close buttons are the chronically impatient since at best you only save a few seconds. They are the same people who get mad and honk at because you actually stop at a stop sign instead of rolling through or when you slow down when the traffic light ahead turns yellow so that you can stop without sharp braking, while they want you to accelerate through the light so that they can follow. They are the same people who, although someone has already pressed the elevator call button or the walk signal, will press it again, as if the people already waiting are dolts who have nothing better to do than stand around.
I am relieved to hear about the elevator door-close inactivation. There have been occasions when I am already in an elevator and someone comes running saying “Hold the elevator!” I try to push the door-open button but, because it is right next to the door-close button, by accident press the door-close one and am mortified when the doors close before the person can enter, thinking that that person will think I am a jerk and deliberately closed the door on them. At least now I know that I did not make it close faster as if I maliciously wanted to keep the latecomer out, but was merely inept.
