I like to think of myself as someone not easily provoked to anger. But I do have hot buttons that can be pushed and one of them is when people are rude and insulting, especially when it is without any provocation. So I was immensely impressed with the patience of Lyft driver Shawn Pepas Lettman who was at the receiving end of a racist barrage from an obnoxious customer Robert Ortiz who was outraged, simply outraged, because his request for music was not acted on.