I must emphasize that although I have a background in physics, by no means do I have expertise in particle physics or string theory. I was a condensed matter physicist, and an experimentalist not a theorist. I do not have any deep understanding of string theory beyond a general background knowledge. What I bring to the table is a bit of awareness of how physics research operates in practice, plus the cynicism that comes with the territory of being an ex-physicist.
String theory was essentially a scientific fad. I’m not going to go into the history, because I have no expertise on that, and the Wikipedia article is frankly opaque. Dr. Collier recently made a more accessible retrospective–although I find the video game irritating, and Dr. Collier is liable to get some things wrong.
The relevant part is that string theory was a fad in scientific research and a fad in popular science. The physicists were overly excited about it, and so was the public. Then there was backlash, which again occurred both among physicists, and in the public. String theory was criticized for failing to make any testable predictions. Peter Woit described the theory as “not even wrong” (and published a book with that title), because a theory could only earn the status of being wrong by making a prediction that was found to be false.
Today, long after all that went down, what I encourage among non-physicist readers is moderation. String theory isn’t exactly a success story, but in the end it’s still legitimate scientific research. Frankly, you probably shouldn’t have any opinion on string theory at all, and it was a mistake for science communicators to have ever encouraged you to have one.