A recent episode of the radio show Radiolab had a story from seven years ago by an award winning writer and investigative reporter Gabriel Mac who managed to get hired at an internet retailer warehouse. The show is careful not to mention the name of the company where he was a ‘picker’ and worked in a giant warehouse that was the size of about 17 football fields, referring to it by the generic name of Amalgamated. He said that at the beginning of the day they are given these scanner devices that tell them where to locate an item on the shelves to put it in a plastic bag and place it on a conveyor belt. The items seem on the surface to be placed on the shelves at random with the same item scattered all over the warehouse and placed in bins with other unrelated items. But the seeming randomness is misleading. The computer knows where things are and they have been placed so as to make collecting the items ordered by customers quicker.
[Read more…]