I had a ray of hope for a little while about my car. Because some of you tweeted my blog posts at State Farm, I got a call at 8:30am yesterday saying how sorry they were about how poorly I was being treated, and that I was bumped up to a regional claims office and had the attention of Executive Customer Service. Later that day someone came to check on my car (yes, at a random time and I had to run home from work).
And today the same guy who couldn’t answer my questions gave me a call (aka, not some new regional claims person like I had been promised). He seemed much nicer this time around, kind of like someone told him he was dealing with someone who is happy to bitch on the internet.
And he told me they couldn’t cover the damage to my car.
The reasoning? Apparently the water got in because of some leaves that were blocking the drainage area around my trunk, and since my parking spot is slopped slightly downward, the water ran throughout the car. Since leaves take a while to build up, it was not a “sudden” accident, and so they won’t cover it.
I’m feeling shitty and beat down by the whole process. I’m not sure what I’m going to do next. I’m hoping the mold damage isn’t quite as bad as everyone thinks, and that I can save my car with minimum costs. We’ll see.