Anyone who has worked in any fairly large organization will sooner or later be confronted with metrics to measure performance. The idea of metrics, setting out measures to see if one is meeting one’s goals, is not in itself bad. What is problematic is when metrics are created whose purpose is not to provide valuable feedback but are used almost exclusively to determine rewards and punishments. Then one frequently finds that metrics distort performance as people game the system to meet the requirements of the metrics even if the actual results of doing so are deleterious. Badly designed metrics also focus on the things that can be measured easily rather than on the things worth measuring.
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