The behavior of United Airlines in assaulting a passenger who refused to be kicked off a flight to accommodate United employees was disgusting. Instead of increasing the incentives to take another flight, they resorted to beating up the man and carrying him off the plane. Astonishingly, the man appeared on the plane again later looking bloody, dazed, and confused.
The ‘apology’ by the airline was utterly tone deaf. I expect the roughed-up passenger to sue the airline and the jury to give him massive damages.
Jimmy Kimmel spent the first five minutes of his monologue last night explaining what happened and excoriating the airline for its behavior. His parody ad was particularly biting.
I have long hated United Airlines, considering it to be one of the worst in terms of service but unfortunately for the people of Cleveland, since its merger with Continental, it is the only major airline that flies in and out of here so we are stuck without much choice.