Right. Facebook. Let’s take a look at that.
There we find:
So we look at the Rights and Responsibilities page, which is also a Terms page, aka a TOS page. I assume that “terms of service” means what it says – these are the terms on which we let you use the service.
Item 3 on that page is Safety.
We do our best to keep Facebook safe, but we cannot guarantee it. We need your help to keep Facebook safe, which includes the following commitments by you:
6. You will not bully, intimidate, or harass any user.
7. You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
So, if people report a page that is, decidedly and emphatically and obviously, hate speech and threatening, and does decidedly and emphatically and obviously incite violence, then Facebook should do something about it.
There are two more items under Safety that are relevant.
10. You will not use Facebook to do anything unlawful, misleading, malicious, or discriminatory.
12. You will not facilitate or encourage any violations of this Statement or our policies.
A page that asks “should Named Woman be murdered?” is obviously in violation of 6,7, 10, and 12.
Item 5 is Protecting Other People’s Rights.
We respect other people’s rights, and expect you to do the same.
- You will not post content or take any action on Facebook that infringes or violates someone else’s rights or otherwise violates the law.
- We can remove any content or information you post on Facebook if we believe that it violates this Statement or our policies.
They shouldn’t claim that they respect other people’s rights when they brush off multiple reports of a page suggesting someone should be murdered.
They also shouldn’t say, as they do on the Safety page, “In reviewing reports of abusive content, we remove anything that violates the Facebook Terms or Community Standards.” That’s a false statement. It says “we remove anything that violates” the terms or standards. No they don’t, so they shouldn’t say they do.
Now what about the community standards.
Safety is Facebook’s top priority. We remove content and may escalate to law enforcement when we perceive a genuine risk of physical harm, or a direct threat to public safety. You may not credibly threaten others, or organize acts of real-world violence.
Now there they’ve been more careful; they’ve made sure to hedge what they claim. “Genuine” risk, “direct” threat, “credibly” threaten, “real-world” violence. So apparently you are allowed to create a fake risk or an indirect threat, and you may non-credibly threaten others. (I’m not sure what organizing acts of non-real-world would mean, so I omit it.)
But. Then there is Bullying and Harassment.
Facebook does not tolerate bullying or harassment. We allow users to speak freely on matters and people of public interest, but take action on all reports of abusive behavior directed at private individuals. Repeatedly targeting other users with unwanted friend requests or messages is a form of harassment.
Well so much for the careful hedging. No you fucking do not. You do not take action on all reports of abusive behavior directed at private individuals. Don’t tell lies.
And then there is Hate Speech.
Facebook does not permit hate speech, but distinguishes between serious and humorous speech. While we encourage you to challenge ideas, institutions, events, and practices, we do not permit individuals or groups to attack others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability or medical condition.
Hollow laughter. Yes you do. Of course you do. It’s notorious that you do. And we have personal experience that you do.
And then there’s their employee Mike Shaver, who was explaining things on Twitter last night, but that’s for another post.