My local grocery store has self-checkout lines. These were introduced about three decades ago but I almost never use them. This is partly because I do not like to feel that I may be contributing to the elimination of jobs for cashiers and partly because while it is fine for reading bar codes for items, it is a nuisance when I buy unpackaged fresh produce that requires me to weigh the item and then press the correct code identifying the item. The cashiers do this much more efficiently. In addition, over time you get to know the cashiers and can engage in pleasantries with them. But I sometimes wonder whether I am some kind of closet technophobe and should use them more.
But this article says that self-checkouts are not good for the workers nor the stores nor customers.
In 2018, just 18% of all grocery store transactions went through a self-checkout, rising to 30% last year. Walmart, Kroger, Dollar General, and Albertson’s are now among retail chains testing out full self-checkout stores.
That’s not something we should get excited about, says Christopher Andrews, a sociologist who examined the kiosks in his 2018 book, The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy. Despite what grocery stores and kiosk manufacturers claim, research shows self-checkouts aren’t actually any faster than a regular checkout line, Andrews says. “It only feels like it because your time is occupied doing tasks, rather than paying attention to each second ticking away.”
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