I have railed in the past about the fact that some people take advantage of the fact that service workers are obliged to be nice to customers by abusing them. Via Rob Beschizza I came across this video of a woman who seems to have got offended by something one of the Subway employees said to her and started berating him using the most foul language (Be warned: it is really hateful), interspersed with calm requests for how she wanted her food prepared.
Even if (as it seems) she was annoyed at something one of the employees had said to her, I cannot think of anything that could justify such a vitriolic response. What shocked me was that she was accompanied by her little grandchildren and did not seem to care that they and other customers were witnessing this tirade containing such ugly and bigoted language. Also, since she seems to be the one who recorded this and then presumably posted it on the internet later, she must have been proud of her behavior.
At one stage I began to wonder if the whole thing was staged, and that she and the Subway employees were acting the whole thing out. I decided that that was unlikely because the Tarantino-esque writing and acting involved is too realistic to have been the work of amateurs. The Subway franchise also would not take kindly to their company being associated with this kind of prank and would likely promptly fire the employees who took part in it.
If the video is indeed genuine, it illustrates yet again the kind of abuse that people in the service industry receive and how they are expected to just take it. Some people seem to be only too eager to take advantage of people more powerless than themselves to vent their own frustrations on them.
So please remember when you are dealing with service sector workers to be especially nice to them. Unlike the rest of us, they have to deal with obnoxious people day after day and have to just take it. They could do with a little kindness and courtesy.