I’ve called the support here at Cuttlefish U.,
I’ve watched all the viddies they’ve asked me to view,
I’ve followed each step they’ve prescribed me to do
But I can’t get the program to run!
I’ve cleared all my cookies; I’ve emptied the cache
Deleted old copies (‘twas quite a large stash)
Been nice to the laptop I wanted to bash
But the program’s not even begun

I’ve told of my problem, to techies I’ve called,
How, yes, on my desktop, I got it installed,
But failed on my laptop, and sat there and bawled
Cos it should have been done in one try
I can’t see a reason (nor, frankly, can they)
When I ran the procedure both times the same way
And it’s so very helpful to hear, when they say
“I don’t know, but good luck, and goodbye!”

So, does anyone know of particular problems loading the tegrity video recording software onto Macs? I’m at wit’s end, and I’m only a halfwit to begin with.


  1. Tongueincheek says

    Get a PC, hippie.

    You’ll learn more about ‘do it yourself’ tech support in a week than you’ll learn in a lifetime with that Mac.

  2. Cuttlefish says

    I use both PCs and Macs; this is the first big problem for my Mac, but yes, you are quite right, you (of necessity) learn a great deal more “do it yourself” with a PC.

  3. F says

    Well, the support pages are of little help whatsoever.

    -Oh, wait. This looks better:

    But what I would have to ask is: What exact Tegrity app are you installing here? (I can’t tell if there are capture, playback, admin, server apps or what.) Does it seem to have installed successfully?

    What exact MacLappie are you using, and does it have a different architecture (64 v 32 bit), different OS version, different OS architecture (64/32)than the desktop? Because you may need a different installer for each.

    And the program doesn’t run at all? I.e., the process does not run? Or is it a network problem connecting to cloud services? Any error messages pop up or recorded in logs?

    Because those are the sorts of boring questions I’d ask.

  4. mas528 says

    I’m not promising anything, but a heuristic approach.

    You’ll probably find that everything I am asking has already been asked.

    The software is the same, so it must be a hardware difference, or a driver.conflict.

    Not a mac person but, I am presuming that these are both Intel Macs.

    Are there particular requirements for Tegrity?

    Is the OSX version the same? If so, is one of them patched to a different level?

    I seem to recall that lion has a few issues.

    Is it the same videocard?
    If IIRC, there is usually an option to go with ATI or NVidia.

    Are the hard drives connected the same way?
    IDE, USB, Firewire?

    This ‘shouldn’t’ matter, but has one of them been rebooted recently.

    I don’t remember how, but there is a setting that turns off all third party “control panels/Daemons.”

    Are you logged in as root on either machine?

    There is also a console application that will let you view log files (there will be hundreds).

  5. Cuttlefish says

    Oooh–there might be something worthwhile there! Not my card, F, but maybe a useful path to explore.

    The lappie is a MacBook Pro–according to Tegrity, all that is required is an intel processor, which I do have. The MacBook is newer than the desktop, but still a couple of years old, so there really shouldn’t be anything hardware-wise that Tegrity is unaware of. Hell, this laptop was a university purchase specifically for use producing an online course, so the fact that this is the one thing it will not do is quite frustrating.

    On the other hand, perhaps the presence of the older course-broadcasting software is mucking it up? I don’t know.

  6. F says

    Mac operating systems
    # 32-bit: Mac OSX 10.6 (Snow Leopard), 10.7 (Lion)
    # 64-bit: Mac OSX 10.6 (Snow Leopard), 10.7 (Lion)

    Mac browsers
    * Apple Safari 5+
    * Mozilla Firefox 3.6+

    So, maybe the “recursively update your OS until it won’t update no more” suggestion may indeed help.

    This may not apply at all, but if your machine and OS are 64-bit, and the installer installs a 64-bit version of whatever-it-is, there may be an issue if the lappie processor is not from a newer family than the Core Duo (not the same as Core 2 Duo). If the right code doesn’t install, it may not work right, or at all. (This would be a bug on the part of McGraw-Hill.)

  7. sailor1031 says

    Sometimes (or more often than that) the software is just crap. Try a different video recorder

  8. Cuttlefish says

    May well be, sailor, but Cuttlefish U. has chosen it for online courses, and I pretty much gotta have it installed before I start teaching mine! If it were not the weekend, I’d be pestering the tech-weasels; it is, however, the weekend, so I’m pestering all of you.

  9. apostrophobia says

    I don’t suppose that you figured it out, did you? More than a year and a half later, I have the same problem! (And it’s the weekend too!)

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