Computer difficulties


Story time.  So the other day, my computer crashed and then it wouldn’t restart.  I’m not much of a hardware person, but my brothers are, so I spent a long phone call with one of them opening it up and inspecting the hard drives.  The hard drives are fine.  Great.  It’s probably a software issue, and the Windows installation was corrupted.

Anyways, I decide it would be easier to bring it into a shop rather than fixing it myself.  I put it in a suitcase and roll it over to the repair shop across the street.  I tell them Windows needs to be reinstalled, and they say they’ll take it in for advanced diagnostics.  It’s free, provided that I register as a member–so actually it’s not free, it’s $60.

A few days later and they say it’s fixed.  Not diagnosed, fixed.  They say that they needed to reinstall Windows, which is what I had said.  So I roll the computer back to my apartment, and guess what?  The computer works, but the hard drive is wiped.  Specifically, just one of the two hard drives was wiped, the other hard drive is fine.  It’s just… that was the hard drive I was using.

My brothers tell me that it was astoundingly incompetent for them to do that, practically a scam.  They say I should charge back the repair fee.  I say that there was no repair fee, technically it was free.  So the rationale for the cost structure is revealed!

But look at me, I’m not mad.  If you know me, you know I don’t get mad.  I immediately moved on to acceptance.  But regardless of how I feel… I decided it was appropriate to create a Yelp account so I could give them a 1 star review.

Did I lose anything important?  I thought about it, and I guess I lost my photo organization.  Not the photos themselves, just the photo organization.  So, I can’t tell which origami photos have been posted on my blog or not.  Well, that’s not too bad.  I lost a few files associated with my game–really just the marketing assets, which hadn’t been in the game’s git repository.  And… I lost most of the vector graphics files for my origami diagrams, so now I just have the pngs that I posted to Flickr.

Now I do have a backup hard drive.  But every time I use it, I find the hard drive’s dashboard so comically bad that I feel discouraged from using it on a regular basis.  As a result, none of the backups are recent enough that they would include any of the important stuff mentioned above.  Also, I’m not kidding about the dashboard being bad… it’s actually so bad that so far I have not been able to recover any of the backups.  The backup hard drive… it has one job!

Comments

  1. says

    “I put it in a suitcase and roll it over to the repair shop across the street.”

    Oh, so it’s a desktop.

    At the beginning of the story I was imagining a laptop, and now I choose to imagine that you cart this thing around in a suitcase regularly all the time.

  2. lanir says

    Ouch. That sounds bad. Techs should learn to never delete anyone else’s data without their okay pretty early on.

    I admit I can’t sympathize with the UI for a backup drive though. Honestly that has me confused. I just use another regularly mounted drive and either copy it off manually or use backup software. Mostly the former.

    I’m mostly a Linux guy but I think you could effectively duplicate a Windows setup by going to the base of your install drive and copying Users, Program Files (and the 64 version), any custom folders you added with programs in other places, and using regedit to backup your registry. The registry shouldn’t take up much space so I’d keep quite a few of them around. Enough to go back a few months at least.

    I’m probably forgetting something you’d want to add to your backup. Check with someone who’s more into Windows than I am, the bulk of my Windows troubleshooting experience is from WinXP and before.

  3. Kouban_agari says

    That’s awful! I’ve had way too many computer repair ‘experts’ try to wipe the data when fixing problems with Windows. I find it very frustrating.

    I’m sorry to hear you lost your original origami diagrams. What a pain to have to redo them (if you ever need/want to)! I think the worst data loss I’ve ever had was actually with an external hard drive. Somehow everything got corrupted and I lost a very large collection of origami diagrams. I still haven’t recovered from that loss.

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