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Jan 10 2011

No refund policy? No, refund policy!

This is the second part of this morning’s story of my homeopathic overdose.

After the “overdose” failed to accomplish anything, I went back to Finlandia and told the person behind the till that I was dissatisfied with the insomnia homeopathic preparation I had purchased, because it didn’t do anything. I told her that it had not changed my sleeping pattern whatsoever, and that as far as I could tell it didn’t work. She went and got the manager, who informed me that there was no refund policy on homeopathy. Peeved, I started to walk out. She stopped me and said that she might be able to do an exchange, although that was against policy too.

The reason for the policy, she told me, was that homeopathy doesn’t work right away. If I was looking for a “quick fix” I should try something else, but that homeopathy supposedly “regulates” my sleeping cycle. I pointed out that it hadn’t done anything like that, even after taking an entire bottle. She suggested that I needed to give it more time and keep going. I said that I was warned about that, and that I wasn’t interested in buying more of a product that didn’t work the first time.

As she ushered me over to the counter of sleeping stuff, she introduced me to the devil herself – the Heel Homeopathy rep. I described my issue to her and she gave me a bunch of the same nonsense about how it was working to ‘balance my energy’ and that I would need to wait for at least a week to see any effect. There was a guy behind the counter who said “it takes time, and homeopathy doesn’t work for everyone” (that old gem). I pointed out that when I came in, I told them I was having a sleeping problem, they gave me something they told me would help – at no point did anyone say “this will help in a week’s time” or “this might not work for you”. I was just told to follow the instructions. There is a difference here between things like antidepressants that actually do take a while to take effect – this information is disclosed to you when they are prescribed. These scam artists had told me no such thing at the point of purchase, and were then trying to evade having to pay me back when their snake oil didn’t work.

The assistant manager quickly swept me away from my debunking, and back to the sleeping pill counter. She then tried to up-sell me a bunch of stuff. The one she pushed the hardest was $44 a bottle! I put on my best skeptical face and said “look, I’m a scientist. I know a thing or two about how the body works, and none of what you’ve said so far addresses my problem.” Sensing defeat, she then buckled and refunded my money in full. Of course, on my way out she tried to sell me a bunch of other stuff, and told me to “do my own research”. Silly manager, I’ve done LOTS of research – you’re full of crap.

I do kind of feel bad about taking the refund under false pretenses, after buying the product under OTHER false pretenses. However, since it was PRESCRIBED under false pretenses, and the people who provide this stuff really ought to know better than to make false health claims, I will sleep just fine tonight (*rimshot*). I will donate the $18 to the James Randi Educational Foundation.

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6 comments

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  1. 1
    Ian

    Sounds like that confrontation would have been perfect for a voice recorder.

  2. 2
    Happy Camper

    By the logic (or lack thereof) of homeopaths: the strongest homeopathic remedy would be one that isn’t taken at all.

  3. 3
    Alexander van Houten

    Neutrinos, the ultimate in homeopahty?

  4. 4
    jbrydle

    I second that!

  5. 5
    Daniel Schealler

    No – we can *detect* neutrinos.

    Tachyons, maybe? :p

  6. 6
    Autumn

    Massages help you sleep.

    …or was that relax? I forget.

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