It happened again.
I got a notice from my university saying that there was a problem with some of the university-wide software that was resulting in some services responding very slowly or not at all, and that they were working on it and apologizing for any problems that this may be causing users. So far, so good. But then they went and added “Thank you for your patience”, something that I see frequently and also hear on recordings when you call a business and there is some waiting involved to speak to a human being.
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