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Mar 05 2013

Troubleshooting

Effective troubleshooting is 99% process, and only 1% specialized domain-specific knowledge.

3 comments

  1. 1
    sailor1031

    Yeah. Process developed by people with explicit domain knowledge!

  2. 2
    Peter B

    I would change those percentages to 80% process and 20% domain specific knowledge. For example:

    I brought a little piece of knowledge to a problem. That knowledge: on 32-bit 80×86 systems there is a bit in instructions to differentiate between for 8-bit bytes and 32-bit word addressing. That knowledge was instrumental in understand how a C language BOOL defined as a 32-bit integer was almost certainly not the same size as a bool in C++.

    Process was compiling a C and C++ module with a temperately added sizeof for the likely offending structure. Then looking inside the executable for the sizes. They were different.

    The process proved the size difference. A little inspection showed the BOOL/bool problem which I knew to be important from my domain specific knowledge. Changing “int” to :”char” fixed the problem that puzzled my less experienced coworkers.

    On my latest effort – if I had more USB domain specific knowledge with emphasis on its implementation in STM32F4 products I would have not torn out most of my remaining hair.

    Bottom line: one needs both process and domain specific knowledge. Lack of the latter seriously inhibits the former.

  3. 3
    Grumble

    You’re just wrong, CPP. At least for some cases.

    What if you’re a molecular biologist, trained and practicing as such for 30 years, and you realize you need to do some electrophysiology experiments in your lab. So you get a post-doc to set up a rig, but for the life of her she can’t get the weird noise out of her recordings. I submit that you will be utterly useless in helping her.

    And the same goes for an electrophysiologist trying to figure out why the post-doc’s gel won’t run right.

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