Effective troubleshooting is 99% process, and only 1% specialized domain-specific knowledge.
About the Author
Freethought Blogs
- A Citizen of Earth
- A Million Gods
- Ace of Clades
- Alethian Worldview
- Almost Diamonds
- Ashley Miller
- Biodork
- Black Skeptics
- Blag Hag
- Brute Reason
- Butterflies and Wheels
- Comradde PhysioProffe
- Dispatches from the Culture Wars
- En Tequila Es Verdad
- Greta Christina's Blog
- Heteronormative Patriarchy for Men
- Lousy Canuck
- Mano Singham
- Maryam Namazie
- Near-Earth Object
- No Country for Women
- NonStampCollector
- Pharyngula
- Reasonable Doubts
- Richard Carrier Blogs
- Rock Beyond Belief
- Sincerely, Natalie Reed
- The Atheist Experience
- The Crommunist Manifesto
- The Digital Cuttlefish
- The Indelible Stamp
- The Zingularity
- This Week in Christian Nationalism
- Token Skeptic
- YEMMYnisting
- Zinnia Jones
PostsCommentsArchives
Recent Posts
- Amazing Dinner
- Wow
- Ken Singleton: Deep Baseball Genius
- Things To Never Say While Giving A Presentation
- Union Thug Parasite Teacher Pretends To Care About Student
- Incompetent Union Thug Public Employee Parasites Fucke Uppe Everything
- Republican Filth Getting What They Want: Superstorms That Kill Dozens
- Scientific Poster Sessions
- Republican Filth Getting What They Want: Tainted Ineffective Drugs Killing Patients
- Shrimp And Pepper Tacos
Recent Comments
- rq on Amazing Dinner
- Dr Becca on Amazing Dinner
- unbound on Amazing Dinner
- Beaker on Wow
- slc1 on Things To Never Say While Giving A Presentation
Archives
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
FTB RecentFTB Active
FTB Recent
- Bangladeshi Bloggers Still at Enormous Risk by Ed Brayton
- TV Evangelist Fraud Gets 14 Years in Prison by Ed Brayton
- Is monotheism worse than polytheism? by Mano Singham
- Victoria Jackson Meets Her Match by Ed Brayton
- Mock The Movie: Expect No Mercy transcript by Jason Thibeault
- Amazing Dinner by Comradde PhysioProffe
FTB Active
- [Lounge #419] by PZ Myers
- Open thread on episode #814 by heicart
- Cis people: Help me get a sense of the landscape out there! by Zinnia
- Taking it Personally: Privilege and Women in Secularism by Ashley F. Miller
- Intersectionality? It's been a privilege by Ally Fogg
- #RDFbullies by Ophelia Benson

3 comments
sailor1031
March 5, 2013 at 2:28 pm (UTC -7) Link to this comment
Yeah. Process developed by people with explicit domain knowledge!
Peter B
March 5, 2013 at 3:12 pm (UTC -7) Link to this comment
I would change those percentages to 80% process and 20% domain specific knowledge. For example:
I brought a little piece of knowledge to a problem. That knowledge: on 32-bit 80×86 systems there is a bit in instructions to differentiate between for 8-bit bytes and 32-bit word addressing. That knowledge was instrumental in understand how a C language BOOL defined as a 32-bit integer was almost certainly not the same size as a bool in C++.
Process was compiling a C and C++ module with a temperately added sizeof for the likely offending structure. Then looking inside the executable for the sizes. They were different.
The process proved the size difference. A little inspection showed the BOOL/bool problem which I knew to be important from my domain specific knowledge. Changing “int” to :”char” fixed the problem that puzzled my less experienced coworkers.
On my latest effort – if I had more USB domain specific knowledge with emphasis on its implementation in STM32F4 products I would have not torn out most of my remaining hair.
Bottom line: one needs both process and domain specific knowledge. Lack of the latter seriously inhibits the former.
Grumble
March 5, 2013 at 3:55 pm (UTC -7) Link to this comment
You’re just wrong, CPP. At least for some cases.
What if you’re a molecular biologist, trained and practicing as such for 30 years, and you realize you need to do some electrophysiology experiments in your lab. So you get a post-doc to set up a rig, but for the life of her she can’t get the weird noise out of her recordings. I submit that you will be utterly useless in helping her.
And the same goes for an electrophysiologist trying to figure out why the post-doc’s gel won’t run right.