People are not necessarily as computer-savvy as you or I. Before taking my present position, I spent about four years of my life doing over-the-phone tech support for various computer products, and it grinds at your soul after a while. This is a call from
Google’s tech support over… believe it or not… the Google Pac-man logo.
I feel so bad for this guy.
He’s obviously from pretty high up on the Google technology chain as it was a scheduled call-back (See below update!), so he must have been absolutely stumped by the description of the problem in the original call-back request. To have to deal with an end-user who didn’t understand her browser enough to know she could close the Google tab after she was done searching for something… well, that’s a level of understanding that puts computers on par with “magic box that words come out of”. She uses her computer as an appliance, for studying, not for the kind of usage scenarios you or I might expect.
Four years of my life spent doing pretty much exactly this type of call… I probably would have handled the call flow a bit differently after that amount of experience. This poor man obviously is not used to the level of computer savvy the “average user” actually has. Sometimes it’s hard to step back from the level of knowledge you have on a topic, and recognize that others don’t have that level of experience themselves.
Okay, so. I didn’t clue in to the name she threw out there that she was studying, but on showing a colleague at work this video, his first question was: a) where did it come from? and b) is it viral? I decided to Google the name “Jeff Paul” and was amused to discover he’s one of those internet scam artists, those ones that claim you can become a millionaire from your own home and give you an almost-sorta-kinda-foolproof way of doing it. There’s a tech support line in Utah set up to help people that have paid for a Jeff Paul course, as Cnet discussed. The guy I originally felt bad for, doesn’t work for Google as I alluded to above. That was second-hand information, from the person that showed me the video originally, and I should have done my research before I threw it up on the blog. My apologies.
Someone in the Jeff Paul team must have seen this call and recognized the viral value of putting it up on the net, marking it as a “Pac-man call”, hoping that some people might notice the Jeff Paul mention (several times!), Googling his name, and discovering a secret path to riches. For my part in directing people to this scam artist, my apologies.
Word to the wise. Anyone telling you the secrets of how to get rich quick, is actually getting rich quick themselves on your back.