Stephanie Zvan at Almost Diamonds wrote a wonderfully insightful article that cuts through the BS about technical support being better if, and only if, the support comes from a paid drone, as opposed to an unpaid, unclean basement dwelling OSS geek. The topic even spilled over into a flame war at Greg Laden’s house, in which I, sadly, figure rather heavily. Definitely worth a read if you’re of the mind that money is the only incentive that motivates people to action.
Tangentally, a texture mod for Fallout 3 that I installed recently, turns all the valuable Pre-War Books into Atlas Shrugged. When I saw that, I died a little inside.