If you didn’t already know, a scandal has exploded yet again throwing CFI in a bad light (you can catch up on events here and you should definitely read the original piece starting it all here). And once again they are making things worse with a disastrous pattern of communication. Things are still happening behind the scenes, so I am awaiting events to unfold further before I make a decision, but CFI is not handling this well, and this could spell the end of them for me.
Apart from the obvious (the horrible treatment Stollznow has endured and the awful human being Ben Radford is…and I do not have to trust all of Stollnow’s report to reach that conclusion about him, although I have seen no reason to doubt anything she’s said; and that’s well apart from the fact that Radford already has a record of being an unskeptical anti-feminist worthy of eye-rolling), I have two major problems with what is going on so far, one has to do with the legal and corporate culture at CFI (which I will blog about later, either tomorrow or next week), the other has to do with CFI’s public communications in this matter.
It seems evident, regardless of which details are disputed, that Ben Radford engaged in a sustained campaign of sexual harassment against Dr. Karen Stollznow (both employees of CFI for many years). And he received no visible punishment. He continues to be employed at CFI. I’m told he was punished somehow but no one can talk about how (this is a serious problem I will be taking on in my next post about this matter). But frankly, if even a fraction of what Stollznow says is true, any other business would have fired him in a heartbeat, and I am struggling to understand why I should support any nonprofit that would keep him (or why I should subscribe to a magazine he edits). As for Stollznow, seeing her harasser largely unaffected and receiving no significant support from CFI, she essentially just had to leave.
More about all this may come out, more developments may ensue (I am aware of things happening I can’t discuss). But right now, this is how it looks. And that does not make CFI look good. At all.
But making all this far worse (again) was CFI’s public statement on the matter. Which is a disaster. The same thing happened last time, when CFI’s “statement” about the Lindsay affair was exactly the wrong thing to say, the very worst possible public communication on the matter. It failed to acknowledge any wrongdoing or even what the problem was, it passive-aggressively complained about being criticized, and said nothing that showed any understanding of what it was being criticized for, and nothing as to what it was going to do about it. Indeed, the statement as a whole was essentially an exercise in contempt…even if that wasn’t its intention, but intention isn’t magic–and that’s what a communications director is supposed to be for: to ensure that this sort of thing doesn’t happen, that communications with the public don’t look contemptuous or useless or clueless. Yet in that case CFI didn’t even avail itself of its own communications director. Even now I don’t think its board of directors understands how contemptuous, useless, and clueless that statement made them appear.
This new statement is the same kind of travesty. Other organizations have leadership that actually understands how to do this right (examples here, here, here, and here, and still especially relevant, here). CFI is alone in doing it disastrously. That is essentially the definition of relative incompetence.
I thought CFI’s communications director was Paul Fidalgo–who I know wouldn’t be this awful at the job. If he wrote this new one, he should resign and instruct CFI to hire someone who knows what they’re doing. But I doubt he wrote it, because he didn’t write the last one (that was written by CFI’s warring board of directors who couldn’t agree on anything). And if that’s the case, CFI board of directors, you need to stop doing that. Seriously. Stop doing that. You are consistently making things worse and making CFI look incompetent and insensitive. You do not know what you are doing. Use your communications director. That is what you pay him for.
To help you see what I mean, CFI, let’s break down your public statement on the Radford-Stollznow matter (and we know who the parties are, even if your lawyers keep telling you you can’t admit it). [Read more…]