Should We Publicly Shame Cheaters?

This past week has seen two shameful episodes in the Creepy People Getting Into Others’ Private Affairs And Shaming Them Online category.

First, Gawker published (for no apparent reason) a story about a married “C-Suite” Condé Nast executive who arranged to spend a weekend with a male porn star who then attempted to blackmail him–and, with Gawker’s capable help, succeeded*. Max Read, the now-former editor-in-chief of Gawker, justified the story thus: “given the chance gawker will always report on married c-suite executives of major media companies fucking around on their wives.”

Second, hackers are threatening to leak the user data (including credit card numbers, addresses, and listed sexual fantasies) of 37 million individuals using the website Ashley Madison, which helps people find partners to have extramarital affairs with. The hacker group claims that the reason for the attack is because Ashley Madison charges money for user account deletion and then doesn’t fully delete the information, but their demand isn’t a change in the policy–their demand is that the site goes offline altogether.

As I noted in my recent piece on the subject of Creepy People Getting Into Others’ Private Affairs And Shaming Them Online, nobody is safe when this sort of behavior is socially acceptable. Nobody. Because we all do immoral things at some point in our lives, and while some will claim that cheating is its own special category of immorality and therefore deserves naming and shaming online, that doesn’t really seem to follow from any reasonable premise. Cheating is (generally**) wrong because it’s wrong to break an agreement with someone without first letting them know that you are unable to stick with the agreement. (And being unable to stick with an agreement obviously kind of sucks for everyone involved, but I’m uncomfortable with classifying it as immoral.) It’s not wrong because sex is bad, or because wanting sex with more than one person is bad. The reason cheating gets placed in its own special category is because it pertains to sex and relationships, not because it’s inherently worse than other immoral acts. (It may be worse than some immoral acts, to some people, in some circumstances, but that’s not an inherent property of cheating.)

And I am entirely unconvinced that homophobia did not play a role in Gawker’s story, or in the (presumed or actual) interest of its audience in that story. Stories about men cheating on their wives with other men get attention in a way that stories about men cheating on their wives with other women just do not. Charitably, one could claim that this is just a man-bites-dog effect–these stories are so much more rare. But the fact that we place them in an entirely separate category from other “Men Cheating On Wives” stories suggests that same-sex attraction is, well, an entirely separate category. Who cares which gender someone sleeps with? We still do, apparently.

By far the most disturbing claim I’ve seen about these incidents is that outing cheaters is for the good of their “victims” (that is, the people they are cheating on). This is the claim that Max Read so flippantly made, and also a claim I’ve seen about potential benefits of the Ashley Madison hack.

First of all, consider that when you out someone as a cheater, you are also outing someone as a “victim” of cheating (or a “cuckold,” or whichever term you wish to use). This may not seem like a big deal, but being cheated on is also quite stigmatized to some extent–maybe not quite as much as cheating, but still. A woman who gets cheated on may be accused of being “frigid” and “failing to keep her man happy”; a man who gets cheated on may be ridiculed and considered less of a man. (That’s in the context of heterosexual relationships, but I don’t doubt that same-sex relationships are subject to some of the same gendered societal crap.) For some people, the pity may be even more difficult to deal with than the blame. And while nobody’s posting the cheated-on spouses’ names online, all their friends and family will know! Now their private pain has become quite public.

Further, put yourself in their shoes. If you’re going to find out that your spouse is cheating on you, how would you like to find out? By having thousands of people retweet an article about it? By having all your friends text you and ask if you’ve seen that Gawker piece? By having your coworker stop by your office and say, “Wow, I’m so sorry, I can’t believe your partner was using that cheating site!”

I wouldn’t be surprised if many people would rather not know at all.

In fact, some people would rather not know at all in any case. It’s a common assumption that if someone is cheating on you, naturally you would want to find out ASAP so you can dump them. But for some people, peace of mind is more important. They may suspect their spouse is cheating, but as long as things are basically fine and there’s someone around to help support the children, they’d rather just not deal with finding out. That’s valid. It’s not my place to tell someone what they ought to want to know and how they ought to respond to a suspicion that they’re being cheated on. It’s not what I’d want for myself, but everyone doesn’t have to want what I want.

I think there are some cultural components to this as well. While I haven’t conducted (or read) a comparative study, it seems that a lot of Russian couples approach extramarital affairs in this “don’t-ask-don’t-tell” sort of way. I can’t imagine they’d be pleased if someone came tattling on their spouse for their supposed good. I really wish Americans–and people in general–would remember that their norms and standards are not universal or inevitable. In some other cultures, by the way, it’s also considered extremely messed-up to meddle in people’s private lives this way.

Finally, when you out someone as a cheater, you may be actually outing them as polyamorous. Anecdotally, I’ve found that there are many more people practicing consensual nonmonogamy without publicly coming out as poly than there are people who are out as poly. In fact, being accused of cheating is one of the dangers of not coming out as poly, but for many people it’s still safer than coming out, which could cause them to lose jobs, child custody, and so on.

A poly person who gets “outed” for cheating (or whose primary partner does) faces a really uncomfortable dilemma: they have to either come out (which also means outing at least one of their partners), or they have to perform the role of either remorseful cheater (with all the public groveling that entails) or jilted spouse (with all the public pity that entails).

A poly person who does choose to come out at a moment like this is likely to face a lot of backlash. People are in some ways even more suspicious of polyamory than they are of cheating–at least the latter fits into their understanding of relationships to some extent. On the flip side, people may claim that they’re lying about being poly so that they don’t have to face judgment for cheating. You can’t win.

In fact, when you put people’s private sexual lives on trial, nobody wins.

That’s because we all sometimes act immorally, and we all sometimes fail to live up to our own ideals. That is not some special sort of failure reserved for Bad People; we all do it. There are times to speak up and stop people from hurting others, and there are gray areas where no one (certainly not me) can really say whether or not something should be publicized. This is neither.

If you want to prevent cheating–if that’s really such a hot issue for you–then encourage people to consider and explore alternatives to monogamy. Not all people who would cheat in a monogamous relationship would behave ethically in a nonmonogamous relationship, sure. Some people suck. Other people are trying to do their best with what they have, and they don’t realize that they have a lot more options than they thought.

So, what now? some will ask. Gawker’s gonna Gawk and hackers gonna hack. True, we can’t undo the damage that has been done and we can’t necessarily prevent creepy people from ever creeping on others and putting their personal business online.

What we can do is refuse to learn the information or act on it. I still don’t even know the name of the executive who hired the porn star, and I don’t intend to learn it. I will not look at the list of Ashley Madison users, just like I chose not to look at the nude celebrity photos that got leaked last year. You shouldn’t either. If more people agree not to look, this type of information loses its power, and those who collect it and leak it lose the power to judge and ruin others’ lives for the fun of it–or for whatever twisted moral justification they manage to invent.

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*As Parker Molloy pointed out, the Gawker story may actually have been in violation of the Society of Professional Journalists’ code of ethics. If Gawker wants to keep positioning itself as a source of Important Journalism For Our Day And Age, they should take note. Can’t have it both ways.

**Also really important to note, as Dan Savage and Esther Perel both have, that cheating doesn’t always happen in a simple context where one person is a “victim” and the other is the “bad terrible cheater.” Sometimes people cheat because they are stuck in awful, possibly abusive relationships, and cheating is a way they preserve their sanity. Is this rare? Maybe. I don’t know. You don’t know either, though.

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Can We Not Record Strangers’ Conversations And Put Them On Twitter?

Have you ever had that experience where everyone’s laughing at something and you’re just sitting there in silence, internally screaming WHAT THE FUCK WHAT THE FUCK WHAT THE FUCK???

That happened to me when I read about this “hilarious” livetweet by a Canadian blogger of a “douchebag” on his first date at a cafe. I’ve been seeing this shared all over the internet, including by lots of my friends, always with comments about how “hilarious” it is and how much of a “douchebag” the guy is. At first I kept asking myself what I was missing about this, but then I realized that maybe it’s other people, and not me, who are missing things.

“But you can’t help but overhear people sometimes!”

Let’s start with the obvious fact that, while overhearing people in public places is inevitable, intentionally paying attention to them when they clearly don’t mean to include you is not inevitable, and documenting their conversation for the purpose of spreading it around on the internet is even less inevitable. Haven’t we been saying this all along about online stalking? If you know that someone would not be comfortable being listened to and recorded–and you should always assume that a stranger would not be comfortable with you listening to them and recording them–the correct thing to do is to not listen to and record them, unless there is a compelling reason to. Sorry, but making fun of an egotistical dude is not that compelling a reason. I’m talking about stuff like, protecting others from violence or abuse.

“But he’s an asshole!”

Some people also apparently believe that it’s okay to violate someone’s assumed boundaries/privacy because “they’re an asshole.” Here’s an uncomfortable fact many of us don’t like to think about: someone out there thinks you’re an asshole. Yes, you. Many people probably think that I’m an asshole. There are probably many people who think that the things I say to my friends in public spaces are so completely ridiculous and laughable that they should livetweet them to all their Twitter followers and see what happens. There are people who think that you and your partner sound totally ridiculous when you’re out on your dates, too. And since people tend to have friends and Twitter followers who agree with them, their “hilarious” livetweet of your personal conversation might get quite a bit of traction online.

“But no, the people who think I’m the asshole are wrong! They’re the assholes!”

Good luck with that.

The thing is, you never really know someone’s story. Often when people shame someone online, they end up with a completely wrong impression of what was really going on. This is a particularly painful example of that–a person who was shamed online for sitting on a folding chair on a treadmill and watching TV. This viral photo, I suppose, was meant to be some representation of Everything That Is Wrong With Fat People These Days. Of course, they got it wrong:

It’s not just the fat-bashing that hurts. Or the humiliation, the shaming, this last safe societal prejudice. All that is bad, of course. What really hurts, though, is how much the boys who took that photo of me “doing it wrong”—and the thousands of people who see it—will never know.

They’ll never know how experiences just like this began dividing me—early—from my body. That the taunts of “fatty” and “blubber” and “lardass” when I was 6 made me stand at my bedroom window and wonder if it was a long enough way down to the ground; that when the kids at lunch poked my stomach with pencils to see if I’d deflate, I honestly wished I would, with a long, satisfying “sssssss”; that by the time Ms. Gleby was leading my entire sixth grade Phys Ed class in laughing at me, I no longer had a body at all. I was a floating head, and I was determined to think of my physical form as a brick that I had to suffer the inconvenience of dragging around. My body wasn’t me. It was despicable. It was nothing.

The people who laugh at this picture won’t know that every jeer, every “mooooo,” and every “sorry, no fatties” made me more and more successful at being bodiless.

And they won’t know how scary it’s been to decide to maybe make a different choice.

They’ll never know what came before that treadmill-sitting moment: 80 minutes of aerobic exercise. They’ll never know how long it took me to feel worthy of motion, worthy of joining a gym, how long it took me to decide that moving actually felt good, and then the discovery that this was the way to reunite my floating head with the rest of me, to feel my body at its most basic, a biochemical machine that supports me. That’s what I am on a treadmill. That’s what bodies are. They are not appearance. They are purpose. It’s so hard—irrationally hard—to remember that. The world makes it hard to remember.

I’m not saying that the guy on the date had some deep back story that was causing him to appear to be a douchebag when he really wasn’t. Maybe he really is a douchebag. Maybe he really is terribly sexist. But it’s important to remember that we’re seeing this guy through one person’s lens, and that person was clearly motivated to make him seem as ridiculous as possible in order to create a bunch of viral tweets.

I’m not going to throw out some platitudes about never judging people or thinking that they’re silly. Judge, but like, consider that you’re maybe not the ultimate arbiter of whether or not a total stranger that you’ve never even interacted with is A Douchebag?

“But it was anonymous, so what’s the problem?”

Yes, shaming people online anonymously is worlds better than shaming them online and actually naming them (or posting photos of them). However, keep in mind that when something goes viral online, you lose control of it. There have been plenty of instances in which internet mobs have deliberately identified and named previously-anonymous people in viral stories. Sometimes this has disastrous effects, especially when these internet mobs are incompetent (as they are wont to be) and name the wrong person.

Even without a mob, though, some random Twitter follower could be like “Oh hey, I’m in that cafe too! That guy is [insert physical description here].” And someone else could be like, “Oh, I totally worked with that guy once and he was such an asshole.” And before long, the fragile veil of anonymity is gone, and someone is getting named and shamed online for something really quite insignificant.

Besides, they still know it was them. They still have to deal with the humiliation of thousands of people mocking them for it. It’s easy to claim that being an asshole means you deserve this, but do you really? And, as I said earlier, I’m pretty skeptical of any attempt to label a total stranger an asshole on the basis of one person’s tweets. (Not that that’s not at all the same as not believing someone who claims that someone harassed or assaulted them. It’s different when you 1) name a specific thing that the person did and 2) they did it to you.) I’m more okay with shaming people for doing specific harmful things to other people, because–although this is a controversial point–there is some evidence that this can (in certain types of situations) be an effective way of preventing people from hurting each other and/or helping to repair the harm already done. Being egotistical and annoying is not that sort of offense, though.

“So what, sharing stories about other people online is always wrong?”

Nope. It’s a spectrum and there are lots of different ways to talk online about one’s experiences offline. Posting about it on a private friends-only account is different from posting it publicly. Sharing the location is different from not sharing the location. Sharing a line (or a few lines) of dialogue is different from obsessively documenting an entire conversation. Sharing something positively (i.e. “Here’s an awesome compliment a stranger gave me!”) is different from sharing something negatively. Sharing something in order to warn people of a problem is different from sharing something purely for the purpose of ridicule. Sharing something that was said to you is different from sharing something that you overheard that was not meant for you to hear. (To that end, this would’ve felt somewhat less creepy if it’d been livetweeted by the woman who was on the date with the guy.) Sharing something to your audience of 50 Twitter followers is different from sharing something to your audience of 20,400 Twitter followers, which is how much the blogger in question has.

I could go on. Point is, there’s a lot of nuance. A decision to share something after a careful consideration of some of these questions would leave me feeling a lot more comfortable than a broad claim that “well it’s anonymous” or “but he’s an asshole.”

I feel like a lot of the response to this is stemming from the deep frustration many people have with 1) dating, 2) egotistical people, and 3) sexism. (Keeping in mind about #3 that, as far as I could tell, there wasn’t really any clear sexism in the livetweet. Just a guy being incompetent at engaging a woman in conversation. Which could be sexism, could not be.)

I get it. These things are really quite frustrating and I actually have no patience for any of them, including dating. But 1) unless it happened to you personally, this is not your story to tell and 2) there are plenty of ways to share these stories with friends and get support and laugh about it that don’t involve viral tweets. I’m a huge fan of posting on Facebook (not publicly) and of having a group Facebook message going with close friends, where everyone can share their various frustrations and triumphs.

I’m just not here for this creepy eye-f0r-an-eye “if someone is an asshole then it’s now acceptable to do just about anything to them” thing.

And lest it seem like I’m doing the irritating “can’t we all just get along and not be mean to each other” thing, let me be perfectly clear: a world in which the response to this blogger’s livetweet is “whoa wtf that’s creepy and obsessive what are you doing” rather than “LOL SO HILARIOUS LOOK AT THAT DOUCHE” is a world in which we are all safer. Because the world we have now is one in which, apparently, people actively eavesdrop on each other, record each other’s conversations, and make them go viral online for the purpose of ridiculing them.

Do you want to live in that world? Because in that world, anything you say can be used against you for no particular reason. Even if you did nothing ethically wrong or actually harmful. You can wake up one morning and have your entire Twitter feed ridiculing something you said to a friend on the subway yesterday, and even though it’s anonymous, you will know, and your friend will know. Your boss could call you into their office and ask why you were talking about sex positions with your girlfriends at a bar over the weekend. The top search result for your name could be a “hilarious” livetweet from one random hour of your life you wish you could forget.

So, we could live in that world if y’all really want to. Or–or–we could decide, and persuade others, that obsessively recording a stranger’s entire conversation and putting it online is a weird and creepy thing to do. We could recalibrate our response from “LOL WHAT AN ASSHOLE” to “um why are you so preoccupied with what random strangers are saying on their dates?”

I’m not scared of dudes who talk about themselves too much and say silly things about what it’s like to be a writer. I am, however, terrified of all these vigilantes who think it’s their role to police the relatively innocuous faux pas of total strangers.

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Further reading, since I didn’t want to get too repetitive:

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How We Justify Shaming, Harassment, and Abuse

[Content note: online harassment]

Usually when we tell people not to do bad things, such as threatening feminist writers with rape or telling them to kill themselves, we emphasize that these things are bad to do because they’re bad to do, not because of who we’re doing them to. You shouldn’t threaten me with rape for writing this blog post because threatening people with rape is a monstrous thing to do, not because I am right and my blog post is correct. Even if my blog post were completely wrong and even if I was kind of a crappy person, threatening me with rape would still be wrong.

But of course, because human beings are human beings, these principles often fly right out the window when we’re angry, frustrated, disempowered, or simply annoyed. Yeah, sure, verbally abusing people online and violating their privacy is generally wrong, but this person is really bad. This person’s ideas are wrong and they need to stop saying them. This person hurt someone I care about, so they deserve this. This isn’t even a real privacy violation, because that information was out there anyway. It’s not abusive to say something that’s just true. It’s not like there’s anything else I can do in this situation. I was really angry so you can’t really blame me for doing this.

Spend enough time among humans in groups–so, maybe a few hours or days–and pay attention, and you’ll notice enough of these rhetorical devices to make your head spin. One recent one that has my brain hurting concerns Amy Pascal, a former Sony chairperson whose emails and other private info were leaked last fall when hackers stole thousands of documents from Sony, which subsequently ended up on Wikileaks.

Considering that this happened so soon after that ridiculous celebrity nude photo leak last summer, you would think that most people would treat something like this pretty seriously. They didn’t. It turns out that Amy Pascal made racist comments about President Obama in her emails, which I think we can all agree she shouldn’t have done regardless of whether or not she had any idea it could ever be public.

However, that someone has done a bad thing doesn’t then make it okay to do bad things to them in retribution. Certain consequences are, I think, appropriate, depending on what the bad thing was. Sometimes people lose their jobs for saying racist things, which (unlike many people) I think is okay. In a multicultural society and workforce, saying racist things makes you a worse employee than someone who is otherwise just like you but does not say racist things. A company that allows employees who say racist things to continue working there is going to eventually alienate a substantial portion of its customers or clients, and so it is in that company’s best interest to fire employees who say racist things.

Likewise, sometimes people lose friends when they say racist things. I think that’s also appropriate. Everyone deserves to decide for themselves who they do and do not want to be friends with. If I don’t want to be friends with people who say racist things, and you say racist things, then I will stop being your friend. Not only am I personally angered and irritated by racism, but I can’t be friends with someone that I can’t trust not to mistreat my friends of color. (And yes, making “racially charged comments,” as they’re known, is mistreatment.)

But is it okay to publish someone’s personal information because they’ve said a racist thing? Is it okay to shame them in a sexist way? Is it okay to specifically go out of your way to publicly embarrass them about something that has literally nothing to do with the racist things they said?

I don’t think so.

But that’s exactly what Jezebel did to Amy Pascal when they published her leaked Amazon purchases along with “snarky” commentary, shaming her for the personal care/hygiene products she chose to use.

AmyPascal

Screenshot from Jezebel

I think we can all agree that this doesn’t add to the conversation. It doesn’t undo any harm done by Pascal’s racist comments or teach anyone why they were wrong. It doesn’t hold her accountable for them in any way. It doesn’t accomplish anything. It reminds me of a bunch of middle school girls publicly shaming and bullying another girl because they found tampons in her locker or because they found out that she bleaches the hair on her upper lip. It’s completely pointlessly cruel and Pascal did nothing to deserve it.

Jessica Roy writes at NYMag:

The problem with this genre of commentary is that it celebrates a gut-level delight in the same sort of invasion of privacy that drove Redditors to distribute those nude celebrity photos: Exposing people’s secrets — especially powerful people’s secrets — doesn’t just make us feel good, it makes us feel powerful. And though the Sony leaks show Pascal made hundreds of Amazon orders, the highlighted products seemed picked exclusively to humiliate a woman for attempting to stay young in an industry that demands it. Surely writing about Scott Rudin ordering a bottle of Rogaine wouldn’t have packed the same punch. This doesn’t mean women can’t and shouldn’t critique other women. But humiliating a woman based on her body — whether it’s the private photos she took or the products she ordered — seems like overkill.

In a piece about doxxing “for good,” Ijeoma Oluo has a similar take on this analogous issue:

Freedom of speech also comes with accountability for that speech — but doxxing isn’t about accountability, it’s about silencing. Techniques designed to intimidate people out of the public sphere are wrong, no matter who is doing it. Deciding that we will not stoop to their level and that we will not risk innocent people does not fix racism, sexism, homophobia and the like, but it helps us protect the ideals that we are fighting for.

[…] Harassment and threats must be recognized as the crimes they are, whether they come from MRAs or from overzealous anti-racists. You’ve got to be vigilant in condemning harassment, just as you should if you witness it in the street. We need to stop making excuses for people who get joy from instilling fear in others.

The connection between these two things might not be readily apparent. Should we really compare leaking someone’s beauty regimen with threatening them with violence or doxxing their address? I would argue that we should. Both of these things get justified with claims that the target is such a bad person that they deserve this treatment. But of course, as Oluo points out, innocent people get hit with the splash damage all the time.

I think the problem goes beyond that. If we make a rule that says, “Doxxing/abuse/harassment/threats/shaming is okay when the target did something really bad,” then everyone gets to interpret “really bad” for themselves, and you may not like that interpretation. For instance, there are people online who earnestly believe that I am a threat to their livelihood and to the continued functioning of our society. Many MRAs also believe that feminists pose a serious and imminent threat to their physical safety. Surely by their standards I have done plenty of “really bad” things, such as writing widely read articles about feminism.

I cannot overstate the importance of pointing out that they really believe this. They’re not just saying it to get some sort of Points online. They’re not lying. (At least, not all of them.) They believe this as truly and completely as I believe that inequality exists and must be fixed, that there is no god, that I love my friends and family.

Think about your strongest convictions and how real, how powerful your belief in them is. Now, imagine that someone believes with an equal conviction that I am (or you are) a terrible person who poses a threat to them and to everything they love and care about. Imagine that we have all spent years cheerfully promoting the idea that “Doxxing/abuse/harassment/threats/shaming is okay when the target did something really bad.”

Now try to reason this person out of threatening me or you with death or worse. Try to convince them that if they obtain access to our silly Amazon purchases or private emails, they shouldn’t post them online. Try to convince them that if they have information that could destroy our lives if made public, they should keep it to themselves.

This is why I don’t feel safe in online spaces that promote doxxing, abuse, harassment, threats, or shaming against anyone, no matter how much I fucking despise the person they’re doing it to.

If doxxing/etc is ever okay, then it is always okay. Because if it is ever okay, then we will find ways to justify it in any situation we want. We will always be able to point to someone’s racist emails or tweets. We will always be able to show that they really really hurt someone we care about. We will always be able to claim that the internet would be better off if this person just disappeared from it.

I don’t know what to do about doxxing, quite honestly. I don’t. Sometimes doxxing is the last resort of people who are themselves extremely unsafe and have no idea what else to do. Sometimes doxxing happens because the authorities and the websites where abuse takes place continually refuse to take these issues seriously and address them and help keep people from having their lives wrecked. Why the fuck did it have to take doxxing to stop someone from posting “creepshots” of underage women on Reddit? This sort of thing makes me want to curl up in bed and just scream “what the fuck” and “I don’t know” over and over. I have no answers about this.

But nobody was in danger because Amy Pascal’s Amazon purchases had not been made public. Whatever brief rush of glee that article’s author and readers experienced as a result does not justify the violation of someone’s privacy. The fact that doxxing and shaming and all of that may, in some fringe cases (I said may) be a necessary evil doesn’t mean we now have license to use it recklessly and constantly.

It is so easy and tempting–and seductive, really–to lash out at someone who’s made you angry or upset. It’s easy, too, to justify it to people who already agree with you by telling them how angry or upset you were. But ethical behavior isn’t just for situations when you’re feeling calm and happy. It’s also for the situations when you’re angry and upset. It’s especially for those situations, because when we are calm and happy, we usually need little encouragement to do the right thing.

It is true that taking the high road doesn’t necessarily mean that we “win,” whatever winning even means. It won’t necessarily keep us safe. People will still threaten to rape and kill me because I’m a feminist.

But the more we encourage people to think of this behavior as inherently wrong rather than wrong only in cases where we don’t personally dislike the target or think they did something bad that makes them deserve it, then the more other people will call out this behavior when it happens. The more people call it out, the less socially acceptable it will be. The less socially acceptable it is, the greater the social costs of doing it, which means that the more likely it will be that people who do it will face real consequences, such as getting banned from Twitter or losing their job or losing friends.

And the more people face real consequences for doing these things, the less these things will happen. Not only to the people you hate, but also to the people you love.

Trigger Warnings, Microaggressions, and the War Against “Over-Sensitivity”

My newest piece at the Daily Dot examines the backlash against “over-sensitivity” online.

A group of Columbia University students have ignited the latest battle in the online war over trigger warnings by asking professors to include them before teaching classics that feature detailed rape scenes, such as certain Greek myths. Predictably, their own classmates have responded with insults and thinly veiled rape threats in the comments sections of the Columbia Spectator story.

Lest it seem that these students are asking for some extreme and unreasonable accommodation, consider this: Have you ever had a friend invite you to see a movie and asked them to warn you if the movie has graphic violence in it? If so, congratulations, you’ve asked for a trigger warning. It’s unlikely, as Michael E. Miller writes in Post, that trigger warnings are a “treatment [Greek myth] never had before.” Surely someone has at some point handed their friend a book of Greek mythology and said, “Watch out though, there’s kinda a lot of rape in there.”

The outrage over trigger warnings (in college syllabi and elsewhere) is just one example of the online backlash against supposed “over-sensitivity.”

Microaggressions, which have long been discussed in academic circles but recently made more well-known by college students’ awareness campaigns, are another frequent target. National Review referred to the effort to reduce microaggressions as “thought police.” Reason advised voters to be “less sensitive” to microaggressions. The Atlantic offered some helpful advice: “Instead, let’s focus on acts of aggression that are far from micro.” The message seems to be that what you don’t think about can’t hurt you.

When I read any one of these many panicked screeds, what I see on the surface is fear that things that have always functioned a certain way (i.e., college classrooms, corporate offices, online comments sections, and casual conversations) will no longer be able to function that way. Now we have to be “sensitive.” Now we can’t make lewd comments about a female colleague’s body. Now we can’t ask an Asian classmate which “type of Asian” he is.

But it goes deeper. People are worried that they’ll have to care about all these problems they never even knew existed, that they’ll be seen as bad people if they do not care, and that they won’t know all the right words to say and will say the wrong words instead. And that’s a real fear.

But it’s a fear few want to acknowledge, because it’s so deeply uncool to admit that you care what people think of you. So instead, it becomes about how college students are So Whiny And Coddled These Days and how will we ever be able to have a conversation if we have to be So Sensitive all the time?

Read the rest here.

Uber Can’t Fix Rape Culture

I wrote a Daily Dot piece about Uber, rape culture, and what the service can and can’t do to prevent sexual assault.

On Wednesday, ubiquitous ridesharing app Uber announced a partnership with UN Women, promising to create a million jobs for women by the year 2020. Currently, 14 percent of Uber’s 150,000 drivers are women, double the percentage of female cab drivers.

Although there’s much to praise about the new initiative, which could help womenworldwide achieve financial independence, some wonder if this bold move is a response to mounting criticisms of Uber’s handling of sexual violence.

In one terrifying incident in India, a male Uber driver allegedly kidnapped and raped a female passenger. In response, Uber apologized and promised to look into options to make its service safer. It also introduced a “panic button” feature that allows riders to alert the police and a few selected friends or family members of their location.

This feature seems like it could go a long way to increasing both actual safety and feelings of safety, but it is only available to riders, not drivers, and—for some reason—only in India. Uber did not provide any explanation for this, suggesting that the company either views the alleged rape as an isolated incident or one unique to India specifically.

But as we know, rape with and without the aid of Uber is all too common all over the world, including within the United States. In the past year, Uber drivers have allegedly assaulted riders in Boston, Chicago, Los Angeles, Orlando, and Washington, DC. In response, a website called Who’s Driving You?, which appears to take a strong stance against ride-sharing services, was formed to document these incidents.

While these assaults may make seem like drivers hold all the power over riders, male riders have found ways to harass and abuse female Uber drivers, too. One of those ways involves exploiting the fact that Uber allows riders to call drivers using an anonymized phone number.

Read the rest here.

Why Subtle Sexism in Tech Matters

[Content note: sexual harassment, bullying]

I wrote a Daily Dot piece about tech sexism.

When we think of a “hostile workplace environment,” we often think of the blatant, obvious things—like inappropriate touching, overtly sexual comments, and the implication that the boss needs “a favor” before you can get a promotion.

But for women in tech—an industry that has been making the news lately for its poor representation of women, many of whom are leaving Silicon Valley in droves—it’s the more subtle things that push them out.

For instance, Tracy Chou, now an engineer at Pinterest, says of a previous experience: “The continuous pattern of all these people treating me like I didn’t know what was going on, or excluding me from conversations and not trusting my assertions, all these things added up and it felt like there was an undercurrent of sexism.”

Women of color particularly face the “double jeopardy” of raceand gender. For instance, almost half of black and Latina women working as scientists report being mistaken for janitorsin their workplace. Such comments send a subtle message that they don’t belong in the lab or the office.

It’s easy for those who are not targeted by such comments and behaviors to dismiss them as “not such a big deal” and to tell women to “grow a thicker skin”—or, of course, to deny that they happen at all. However, that betrays a lack of understanding of social psychology.

Here’s an analogy that may be familiar to many men working in the tech sector: school bullying. While some bullies use overt physical violence against their targets, many do not. It’s the mean note passed to you in class. It’s the way people roll their eyes or turn away or whisper exaggeratedly as you pass in the halls. It’s the backhanded compliments: ”Nice shirt. Did you get it at Goodwill?” “Wow, you actually managed to get a date to Homecoming!” It’s the comments and pranks that are just a little too cruel to be a joke between friends.

When children who are being bullied try to tell teachers or other adults, these authority figures often either deny outright that there is a problem or assume that unless physical violence is happening, that there’s no real danger. (Even then, many adults are reluctant to get involved.) Confronting bullies, of course, is useless. They often gaslight their victims: “We were just joking around!” “What’s the problem? I was trying to give you a compliment!” “Of course, we want you to hang out with us!”

I see similar dynamics going on in tech and other STEM fields. Women give examples of how their male coworkers create a hostile work environment, but those with the power to change things deny or ignore the problem. Meanwhile, women know what they’re experiencing, and their bullies know exactly what they’re doing.

Read the rest here.

Facebook Needs a “Sympathy” Button

My latest piece for the Daily Dot is about the challenges of expressing sadness and loss on Facebook as it’s currently set up.

If you’ve ever posted some sad news on Facebook, you might’ve watched as the status received a few likes followed immediately by comments such as, “Liked for sympathy” or “I’m only liking this out of support.”

It’s not surprising that a gesture meant to stand on its own needs a little explanation when the post in question is negative rather than positive or neutral. “Like” is an odd verb to use when someone’s talking about their recently deceased pet or a crappy day at work, but a thread full of identical comments reading “Sorry to hear that” seems almost as awkward.

Many people still think of social networks like Facebook as places where people primarily share things like news about job offers and impending moves, BuzzFeed articles, and photos of food, babies, and animals. However, that view is out of date. Depending on your social circle, Facebook may also be a place to vent about health troubles, share articles about crappy things going on in the world, and seek condolences when loved ones pass away.

Commenting and “liking” may no longer seem sufficient as responses. Mashable writer Amy-Mae Elliot suggests a “sympathy” button as an addition to Facebook:

‘Sympathy’ is the perfect sentiment to cover what Facebook lacks. It can mean a feeling of pity or sorrow for someone else’s misfortune, and also an understanding between people—a common feeling. It would be appropriate for nearly every Facebook post that gears toward the negative, from sending ‘Sympathy’ if someone loses a loved one to saying ‘I sympathize’ if someone’s in bed with the flu.

Clicking the ‘Sympathy’ button would let your Facebook friend know you’ve seen his post and that he’s in your thoughts. And unlike the fabled ‘Dislike’ option, it would be difficult to hijack or abuse the notion of sympathy.

It’s not as snappy as a “like” button, and it doesn’t have an easily-recognizable symbol that can go along with it, but it would make it easier for Facebook users to engage with negative posts.

The “like” button isn’t the only way that Facebook’s design subtly encourages positive posts and discourages negative ones.

Read the rest here.

“Educate Me!” “Go Google It!”

A common dynamic online:

  • Person A is writing about or discussing Social Justice Things online.
  • Person B comes across Person A’s writing or discussions, perhaps on Twitter or Tumblr, and has a basic-level question about Social Justice Things–sometimes the particular ones under discussion here, or maybe just something else that Person A might know about.
  • Person B asks Person A a basic-level question, hoping to learn more about the topic.
  • Person A is annoyed at the request and responds angrily: “I’m not here to educate you!” “Go Google it!” “[link to Let Me Google That For You results]”
  • Person B feels embarrassed and hurt, and concludes that Person A doesn’t really care whether Person B understands Social Justice Things or not. Person B may develop a very negative opinion about Social Justice People and Social Justice Things, because that’s how cognitive bias works.

Here’s another common dynamic, perhaps an even more common one:

  • Person A has a blog or a Twitter account that they use to discuss Social Justice Things with like-minded folks. Person A posts something.
  • Person B comes across Person A’s writing or discussions. Person B is privileged relative to Person A on the issues being discussed–gender, race, class, etc. Person B feels annoyed at this discussion. They find all this Social Justice Stuff to be whiny and irritating and they don’t understand why people keep making such a big deal over such little things.
  • Person B asks Person A a basic-level question, perhaps worded in a way that reveals their irritation (“Yeah well, how are men supposed to meet women if we can’t even compliment a cute girl on the train?” “Okay so are you suggesting that white people just stop accepting job offers because a Black person should get them instead?”).
  • Person A is annoyed. They were just trying to discuss Social Justice Things with people they trust. They have answered these exact questions on their blog or Twitter dozens of times, as have many other writers. Maybe right now they don’t want to discuss basics like why street harassment is street harassment, or what affirmative action actually is. They are irritated at Person B’s entitled-sounding tone and the fact that Person B doesn’t seem to have done even the bare minimum to teach themselves about these issues.
  • Person A responds angrily: “I’m not here to educate you!” “Go Google it!” “[link to Let Me Google That For You results]”
  • Person B’s confirmation bias leads them to view this as yet another example of Social Justice People being awful rather than viewing this slightly rude response in the context in which it happened.

Here’s the problem: in practice, these dynamics can be almost indistinguishable.

I’ve been mulling this issue over in my mind for a while, trying to keep my own privilege in mind but also trying to understand the perspectives of everyone in this situation–the person who innocently asks a 101-level question hoping to learn more, the person who asks a 101-level question hoping to derail the conversation, the Social Justice Person tired of being expected to serve as a free tutor for anyone who asks, the other Social Justice People who feel that we have a responsibility to be kind to newbies, the people who are observing this dynamic from the outside and, more often than not, handing down edicts that they want the Social Justice People to follow without necessarily understanding our perspectives and situations.

Thinking about all this has led me to make a number of observations, some of which contradict each other, and none of which are going to please everyone.

  • Not everyone who talks about Social Justice Things online is doing it for the purpose of educating others.

A common assumption made by those who ask these basic-level questions if that if someone is blogging or tweeting about social justice, they are there to educate. Here’s the thing, though–for some of us, it’s just our daily lives, and we share them with each other because it brings us comfort and connection. If I post a tweet about how I’m really shaken up after a guy followed me down the block screaming sexual obscenities, some men may see this as an invitation to ask me why this is harassment or what the guy should’ve done instead or how exactly I suggest we fix this problem, just throw all the men in jail or what? But I wasn’t posting to educate. I was posting because I’d just gone through a traumatic experience and wanted people to know what I was dealing with and support me.

  • Not all online public spaces actually function as public spaces.

Recently there’s been a lot of conversation about this. For example, one thread of the conversation concerns the use of people’s tweets in news stories without their permission. After a controversial Buzzfeed story collected sexual assault survivors’ tweets without asking the person who has started and was leading the conversation (though the journalist did ask the authors of the individual tweets), media types all over the internet insisted that “Yeah, well, Twitter is public.” Technically, yes, but what does this mean in practice?

In practice, many people use Twitter to connect with others that they might not know in person. That’s the power of Twitter. Making our accounts private wouldn’t do the trick. In a recent Pacific Standard interview, Mikki Kendall discusses the “fetishization” of Black Twitter, which is exactly what it sounds like–Black people on Twitter connecting with each other and discussing things that are relevant to them, whether it’s the Eric Garner shooting or the latest episode of Scandal. Sometimes, clueless white people stumble onto Black Twitter discussions and expect the participants of those discussions to educate them about racism. They don’t understand that those people are there mainly to interact with each other, not to teach white people.

Twitter and Tumblr are public, but that doesn’t mean that everyone is invited to the table–just like if you see a group of friends talking at a restaurant, that is not an invitation to barge in and ask them questions, even though you are able to see them and hear their conversation.

  • Even discussions meant to be educational happen on different levels.

If I’m trying to explain to someone how the fight for same-sex marriage is actually marginalizing more urgent queer causes and essentially demanding that queer folks assimilate and act as straight as possible in order to receive their rights, that may not be the time to show up and ask how I presume same-sex couples could possibly instill good morals in their children. If someone is discussing how laws and police officers and incarceration is not a good solution for street harassment because it doesn’t get at the underlying problem and will only serve to further oppress men of color, that may not be the time to demand to know what’s wrong with telling a hot girl that she’s hot.

To do so would be the equivalent of bursting into a Physics 301 classroom and demanding to be taught basic mechanics. But people don’t realize this because they don’t see social justice as a discipline, a method, a field of inquiry that has many levels and layers of knowledge.

This is why some people refer to basic-question-asking as a form of derailment. The folks who get told they’re derailing often find this difficult to understand–how can just asking questions possibly be derailing? It’s derailing in the sense that you’re trying to get the person to stop talking about what they want to talk about and instead talk about what you want to talk about.

  • The reason many marginalized people don’t want to answer basic questions is because those situations often turn confrontational and nasty.

Yes, it always starts the same–someone asking a basic question. Sometimes I answer and they say, “You’re right.” Sometimes I answer and they say, “I don’t agree, but thanks for taking the time to explain your view.” Sometimes they say, “Huh, I’ll think about that, thanks.” But a disturbingly large percentage of the time, instead, I get drawn into a horrid gaslighting argument that may or may not include the use of personal insults and slurs, or even threats of violence.

I explain this the same way I explain street harassment. If you’re a nice guy who just wants to tell me I’m pretty, you don’t understand–because you have the privilege of not dealing with this on the regular–that so many of the guys who came before you followed that up with FUCK YOU, YOU UGLY SLUTTY CUNT. (Or worse.) If you’re a nice person who just wants to get some answers about some stuff you don’t understand, you may not realize that a bunch of the people who asked me those questions before have turned out truly nasty. And I can’t tell from reading a single typed sentence from you which of those you are.

  • However, people who don’t know much about social justice are unlikely to know/understand much of what I just wrote.

In that way, social justice is very, very unlike physics. If you don’t know much about social justice, you won’t know how ostensibly public platforms are functioning for marginalized people. If you don’t know much about social justice, you won’t know why I need support from people to process an incident of street harassment, or why a person of color might be looking for support to process a recent police shooting. If you don’t know much about social justice, you might not think those things are even a “big deal” in the first place. If you don’t know much about social justice, you might not know about the harassment and abuse that less-privileged people have to deal with online from people who initially come across just like you.

So when we get angry at people who ask basic questions because we think it’s obvious that the questions are not appropriate for the situation, we might be overestimating how much they really understand about what’s going on. Just like I might get angry at an American who shows me the middle finger, but maybe not at a foreigner who does the same. The foreigner might not realize that it’s a very rude gesture. Social justice spaces bring their own culture shock.

  • Meanness to newbies isn’t a Social Justice Problem. It’s a Human Problem.

Perhaps it’s people with an overinflated opinion of Social Justice People who assume that we are somehow magically immune to the flaws that plague the rest of humanity. But every bad thing you find in any group of people–sloppy thinking, meanness, tribalism, abuse, self-centeredness, sexism, racism, any other -ism–also exists among Social Justice People. Maybe slightly less for some of those, maybe slightly more for others–but it’s our virtually-universal human flaws that contribute to all of these issues.

Have you ever tried to post a basic question on a tech or gaming forum? Ever got told to “go read the fucking manual, idiot”? I have! That’s why I don’t post on tech forums when I need help with Python or HTML. Ever asked a professor a basic question and gotten snarked at? I have! I asked a psychology professor in college–a respected expert in her field–a question about APA citations, and got in response, “Are you even a psych major?” Ever posted a question on Facebook or Twitter and had your own friends condescendingly tell you to Google it? I have! And so it goes.

Are you also upset about tech forum admins telling newbies to “go read the fucking manual”? If so, great. If not, you are being hypocritical. And keep in mind that tech forums, unlike someone’s random Tumblr, often are explicitly meant for teaching and learning.

Anyway, I don’t think that being mean to newbies is a Tech Problem or a Gaming Problem or a Psychology Problem or a College Problem or a Miri’s Friends Problem; I think it’s just a problem. I think the irritation we feel when someone wants basic answers is understandable; I also think we should try to think rationally about whether or not it’ll help anyone–our own selves included–to express it.

That said, I’m extraordinarily unsympathetic to people who seem to have made it their mission to root out every example of Human Problems in social justice circles as though we are somehow exceptional in this regard. (The phrase “get your own house in order,” while admittedly unkind, comes to mind.) And while some might argue that we have some sort of “responsibility” to be better than others–well, I think we try. I think we often fail, because being a human is hard.

  • Googling is unlikely to yield a good social justice education.

That, I think, is the central problem of telling people to “go Google it.” The social justice information that is easily found through Googling is likely to be written by and for straight white able-bodied American middle-class people. We, as Social Justice People, know this and understand why it’s a problem; Hypothetical Newbie does not. Unless you want Hypothetical Newbie to receive their entire social justice education through Jezebel and white male writers, I’d advise against telling them to Google their question. (Remember, too, that Googling certain issues is also likely to land them on MRA sites. Nobody wants that.)

If you don’t know what you’re missing anything, you won’t know to look for what you’re missing.

  • Unfortunately, the response to being angrily told to educate yourself will rarely be to educate yourself.

(With the huuuuge caveat that a lot of what gets interpreted as “anger” when coming from women or people of color or women of color in particular is not actually anger, or wouldn’t be interpreted as anger when coming from white men. It would be considered being direct. But sometimes it really is.)

Anger can be absolutely 100% justified and still cause people to shrink and shut down and go away. That is, in fact, one of its purposes. For most people, getting yelled at is not conducive to the sort of mood–hopeful, curious, alert–that is conducive to learning. Many of us have had awful grade school teachers who yelled at us; some of us might still remember what that was like. I do. I didn’t learn squat-diddly-doo in that class, so focused was I on making myself small and unnoticeable and calming myself down.

(That class, by the way? It was English. The grade? Seventh. That was the year I started getting really, really into writing. I am thankful every day that out of all the ways that teacher wrecked me, destroying my love of writing wasn’t one of them.)

So there’s sometimes a difference between behaving in ways that are absolutely understandable and justifiable, and behaving in ways that are likeliest to get us the results we want to see. When I think about how to respond to someone online, I think about what I want to happen here, and how I can best make that happen. It sucks that we can’t always express ourselves fully if we are to achieve certain goals, but that’s part of being realistic and goal-oriented.

Where do we go from here? How do we resolve these tensions? If educating others is important to us, how do we do it without burning out, giving in to entitled expectations from others, or demanding that Social Justice People be stronger and smarter and better and kinder than everyone else at all times?

My only two suggestions are that if you ever feel like yelling at someone for asking you a question, first consider one of these alternatives: 1) ignoring the message, or 2) linking them to a good resource that might answer it for them.

To that end, it might help to start amassing a database of links for common questions. One incredible example is Aida Manduley’s Ferguson masterpost. Shakesville’s Feminism 101 is also great, though perhaps not entirely 101. Another, much more general one is my own. If you know of others, please link to them.

I try to encourage people to have compassion for each other. This means, fellow Social Justice People: I know it feels impossible, but we need to try to remember that not everyone who cannot be discerned from an asshole is an asshole. Not being willing to take the risk is perfectly okay, but I think it’s better to not take that risk in a way that minimizes hurt to people who did nothing wrong. For instance: ignoring/blocking. And, not-Social Justice People: try to remember that when we’re hurting and angry, it’s because of lifetimes of death by a thousand cuts that you can’t see because you haven’t learned to see them yet. I hope you find a way to learn, but in the meantime, try to cut us some slack for being upset.

To close, I’ll link to Ozy Frantz’s excellent post, “Certain Propositions Concerning Callout Culture.” Their piece is sort of about the general case of what I’ve discussed here, and I echo many of their views, caveats, and recommendations.

~~~

Here is a great article about a very similar problem plaguing another great community: Wikipedia. Although the situation is not analogous in many ways, hopefully it will serve as an example of both the harms and the occasional inevitability of Newbie Hate/Fear.

Official policies tell editors to tolerate newcomers’ innocent mistakes (“Please do not bite the newcomers”), but active editors often reverse newbies’ contributions without explanation. “Activists have been at it five and 10 years and don’t tolerate little mistakes,” says Jensen, an editor since 2005. He recalls running a workshop in which a well-known expert on Montana history tried to add a paragraph to the site, only to see it immediately erased.

Editors distrust newcomers for a reason: bitter experience. “Trolls come,” Jemielniak tells me in an interview. “If you spend time reviewing recent changes, after an hour or two you will have a feeling that the world is composed mostly of primary school students and cranks.” Some vandals simply replace an article’s text with random characters: destruction for its own sake. Instead of improving article content, editing often means acting as a human spam filter. Jemielniak and others may decry Wikipedians’ emphasis on edit numbers, but valuing lots of small changes, even out of testosterone-fueled competitiveness, has an unsung benefit: It encourages editors to discover and repair damage. Eternal vigilance keeps the site’s contents from decaying.

Why Dudes Don’t Greet Dudes

My newest Daily Dot piece is about #DudesGreetingDudes.

After that NYC catcalling video went viral online, some men (not all men!) were upset, not because they were trying to defend their right to shout “nice tits” at a random woman, but because even non-sexual comments were being defined as harassment. For instance, Michael Che, co-host of Saturday Night Live’s Weekend Update, wrote on Facebook, “I want to apologize to all the women I’ve harassed with statements like ‘hi’ or ‘have a nice day.’”

In response to comments like these, This Week in Blackness CEO Elon James White created a hashtag called #DudesGreetingDudes:

The #DudesGreetingDudes tweets are hilarious because they’re ridiculous. After all, everyone knows men would never actually talk to each other like that.

But why wouldn’t they?

The common explanation is that street harassment—yes, including the “nice,” non-explicitly sexual kind—is ultimately about asserting male dominance over women, forcing them to give men their time and attention. It wouldn’t make sense for a man to infringe on another man’s mental and physical space in that way.

But I think there’s also a little more going on here, and it has to do with the ways in which men are socialized to view women not only as sexual objects, but as their sole outlet for companionship, support, and affirmation. They’re socialized to view women as caretakers and entertainers, too.

Read the rest here.

How To Disagree on Twitter

I finally wrote another Daily Dot piece!

There are a few rarely-questioned Internet truisms. One is “don’t feed the trolls.” Another is that Twitter is a place where real conversations go to die.

It’s certainly true that there are things about Twitter that make it really difficult for in-depth discussion, especially if that discussion involves disagreement. Twitter is fast-paced, character-limited, and almost entirely public. Feeling pressured to respond quickly and fit complex thoughts into short bits of text, people may express themselves unclearly. Others may jump in, take tweets out of context, and misunderstand the nature of the conversation or the opinions being expressed.

However, having had many productive disagreements on Twitter, I don’t believe that it’s impossible to do. It just takes some thought and practice. Here’s how.

1) Figure out if you actually want to have a conversation

I say this because a lot of people don’t. They may not want to for all sorts of reasons—it’s exhausting, they’ve tried before, it’s triggering, they’re worried that the person will treat them badly, they’re just too upset, they’ve got other things to do. But often, people feel expected or obligated to discuss sensitive topics with total strangers because they think they “ought” to educate them.

But you don’t. You don’t owe that to anyone, no matter how much you know or how well-spoken you are.

Other times people do want to engage, but they don’t want to discuss. Sometimes they just want to express anger at the person or tell them to shut up and leave them alone. I think this can sometimes accomplish a lot of useful things, but it’s not the same thing as having a conversation with someone in order to understand their view and educate them about yours. When responding to someone on Twitter—or anywhere, really—it can be helpful to have a clear idea of what exactly you’re hoping to accomplish.

2) Assume best intentions

If you’re hoping to have a substantive conversation with someone, this is as important as it is difficult. Try to assume that, as wrong as they are, the person you’re talking probably means well. If you’ve ever tried talking to someone who seems to be convinced that you’re a terrible person who wants to hurt them, you probably know that that doesn’t usually go so well. It takes incredible patience and confidence to continue to calmly engage with someone who seems to think the worst of them, and, unfortunately, few of the people we encounter online (or anywhere else) will have these qualities.

Assuming best intentions doesn’t mean you have to keep doing so in the face of contradictory evidence. Once someone has shown that they do not have the best of intentions—for instance, by continuing to use words you have said are hurtful, constantly interpreting everything you say in the worst possible light, or expressing a belief that you find completely, destructively abhorrent—you can safely go ahead and stop assuming that they’re basically a decent person who just doesn’t get the message you’re trying to deliver. At that point, having a conversation might not be possible.

3) Learn first, teach later

When you see someone being wrong on the Internet, it can be tempting to immediately tell them why they’re wrong. I fall victim to this temptation all the time. However, it can be more useful to first try to learn more about the beliefs that led them to say the wrong thing. Not only does it build rapport with the person—which can be useful for influencing their opinions later—but it also gives you valuable information about why people believe the things they believe. Even if you think you already know, you might still learn something new by asking.

This is especially important on Twitter, where criticism often seems to come from nameless, faceless strangers who are easy to just ignore (or perhaps lash out at). Opening with a question to learn more about the person’s opinions might make it more likely that they’ll listen to you later.

Read the rest here.

On Facebook, my friend Wesley of Living Within Reason made this critique of a later part of the article:

My disagreement is with your instruction that “if someone tells you they want to end a discussion, respect that. End it. Stop talking to them. Say “Okay!” and stop trying to get the last word in.” Getting the last word is powerful psychologically. When someone is cut off in the middle of an argument without getting to finish their point or answer a counterargument, it can be upsetting and painful (and leave to all kind of intrusive thoughts later). Especially when a conversation is public, I don’t think people have a right to silence the people arguing against them by saying “I don’t want to talk about this anymore.” ESPECIALLY when the person ending the conversation makes an argument or presses a point before ending it.

I’ve written before: “If there are any ethical maxims to argumentation, this is one: you can’t both end the argument before it resolves AND have the last word. You have to pick one.” I think that if you want to end the argument, then ethically, you must allow the other person to have the last word. If you then continue the argument afterward, I don’t think there is any reason to blame the other party for answering your final point or wanting to finish their thought.

Most of the time, I see the desire to have the last word characterized as petulant or childish, but I really don’t see it that way. I think it’s a valid thing to want, and I don’t think it’s right to tell people they can’t have it because their opponent says so.

I’d also like to clarify that, of course, there’s a difference between giving a final thought and harassing someone. While I think it’s ok to answer an argument that the other person made, give a summation, or finish a point, it is NOT ok to flood a person with more than one or two tweets after they’ve said they no longer want to talk about it. I’m just talking about a very brief closing, not a bunch of harassing pings trying to goad the person into continuing the argument or calling them a coward or anything like that.

I think this is much closer to what I was trying to articulate, so I endorse it!